Terms and Conditions

General Terms

This website is owned and operated by Sir Rugs A lot The website is made available to you for your use on the condition that you agree to these Terms and Conditions of Use (“Terms”). By using the website, you are deemed to have accepted the Terms. The Terms constitute the entire agreement between us and you concerning the website.

All references to dollars on this website are in Australian currency. All prices were current at the time of publication on the website and are inclusive of GST.

Online Shopping

Once registered you will be entitled to shop online and purchase products securely with your valid credit card or PayPal account. By submitting an order you represent and warrant that you are authorised to use the designated card or method of payment and authorise us to charge your order (including taxes and freight charges if apply) to that card or payment method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

Shipping

We currently offer Australia Wide delivery direct to your door, unfortunately we are not able to deliver to a PO Box or international address. Some of our products have shipping included in the price, where this is included, you don’t pay any extra to receive your rug, we have done a great package deal for you. If there is no mention of “Includes Shipping” in the product description then a nominal rate will be charged at checkout.

Hassle Free Rug Returns

If you decide to return your rug for whatever reason, a flat return shipping fee of $29.95 per rug applies. We’ll then refund the purchase price minus the original delivery fee, where the rug included shipping in the price, a flat delivery fee of $25 per rug applies to metro areas, rural areas may be slightly more. See Eg below. 

Contact must be made within 48hrs of receiving rugs & must be returned in its original condition securely packaged. We’ll email a Return Authorisation Label to be printed and affixed to the rug being returned.

Eg. Ann from Sydney has bought a Shaggy rug for $299 including delivery. She received her rug and it wasn’t quite the colour she was hoping for. Ann sent an email to us and a Return Authorisation was emailed back, which she stuck to the packaging on her rug. A courier came the next day and picked it up. We received the rug in original condition, properly packaged and sealed. A refund was credited to her account of $244.05 which minuses the delivery and return shipping fees. $299 Minus $25 Minus $29.95 = $244.05.

Out Of Stock Rugs

From time to time there may be some rugs that are out of stock in this case a full refund will be issued.